1. Restart your computer. This is the number one fix for all computer related problems.

2. Power cycle your Xcelerator Broadband modem, then your router and any other network appliance. Do this by unplugging the power to your modem, wait a few seconds, then re-connect the power and let it sync back up.

3. Check the lights on your Xcelerator Broadband modem. Power and Link should be lit up solid indicating you have power and the correct connection to your computer/router.

You should also have a solid Xcelerator Broadband link light, depending on your type of modem it could be labeled: Ready, Internet, or Wan. When the Xcelerator Broadband link light is on you have a good phone connection.

Causes for Xcelerator Broadband link to fail include: bad phone cords, loose connections, bad splitters, filtered phone jack, and failed surge protectors.

4. Our Xcelerator Broadband requires that your computer be registered our servers. Your computer's MAC address is obtained and setup when you order Xcelerator Broadband service.

If you get a new computer, add a router, or get a new network card we will need to update our servers with your new MAC address.

To find your MAC address

• Click Start
• Select Programs
• Go to Accessories
• Select Command Prompt
• Type "ipconfig /all"
• This will list your Network connections. We need the Physical Address (MAC). It will be similar to this (00:1a:34:56:fa:12) in six groups of two letter number combinations from 1-9 and A-F.

To find the MAC address on a router you typically have to log in to the router.s web interface and locate the "WAN MAC ADDRESS."

Most routers have the option to "Clone" the MAC address. This means that the router can take the MAC of your PC to use as its own. This is helpful when adding a router to an existing Xcelerator Broadband connection, as you won't need to update the MAC address on file. You can then switch back and forth between your router and PC without having to contact Wheat State.