Customer Support
24/7/365 Support
Need help with your phone service? Having trouble connecting to the internet? Wheat State Technologies offers free customer support from expert technicians all day, every day. Our help desk is here for you by phone or email 24 hours a day, 7 days a week.
1-888-377-6523
General Internet Connectivity Information
DNS Servers
Primary DNS – 172.245.82.102
Secondary DNS – 149.28.249.76
Mail Servers
Wi-Fi Fiber Internet Troubleshooting Tips
1. Restart your computer/device. This is the number one fix for all device related problems.
2. Power cycle your router. Unplug the power to your router, wait a few seconds, then re-connect the power. Give it a few moments to sync up.
3. Run a speed test on your Wi-Fi Fiber Internet. Point your device to speedtest.net. If you are getting correct speeds, chances are it isn’t the Wi-Fi or the router.
Find Your MAC Address
WST Fiber Internet Requires a Router. Router must be registered to WST’s servers. Your Router or Computer’s MAC address is obtained and setup when you order Fiber Internet service. If you get a new Router, please contact WST to update service records with your new MAC address.
What’s a MAC Address?
A MAC address (media access control address) is a 12-digit hexadecimal number assigned to each device connected to the network. This number is a unique identifier assigned to a network interface controller (NIC) for communication on a network. It’s a hardware address that allows devices to communicate with each other within a local network.
How to find your MAC address
From your Computer/Device:
Windows 10/11
Click Start
Type: “cmd”
Open Command Prompt
Type: “ipconfig /all”
This will list your network connections. WST requires the Physical Address (MAC) to connect local network with the global network. It will be similar to this (00:1a:34:56:fa:12) in six groups of two letter/number combinations from 1-9 and A-F.
Router:
To find the MAC address on a router you typically have to log in to the router’s web interface and locate the “WAN MAC address.” Sometimes the WAN MAC address can be located on the sticker on the outside of the case, but oftentimes this is only the LAN MAC address, not the WAN MAC address.
Online Security Tip: Choose A Strong Password
Weak passwords leave you vulnerable to fraud and make your online accounts susceptible to being hacked.
Fortunately, it’s not hard to create strong passwords — it just takes a little extra effort. The goal is to make a password appear to be a random string of characters to hackers, but easy for you to remember.
Here are our top five tips to help you create a stronger email password.
How to Choose a Strong Email Password
- Make it Lengthy Use at Least 8 Characters.
- Combine letters, numbers, and symbols. Use at least 1 of the following: number character, an upper case letter, and a special character.
- Use a sentence as the starting point. Think of a memorable sentence, take the first letter of each word, then mix up lower case and upper case, and replace some letters with numbers and symbols.
- Avoid sequences or repeated characters. “12345678” or “222222”
- Don’t use dictionary words.
Criminals use tools that can rapidly guess passwords based on words in dictionaries, words spelled backwards, & misspellings.